Shipping & Returns

Shipping Information

All our cubicles are shipped in boxes made from recycled cardboard using biodegradable packing peanuts. 

Within the United States:

We offer several shipping options.  Cubicles and supplies are typically shipped via FedEx Ground. Truck freight and air cargo are also available depending on the size of the order and the location of the receiver.

The bulky nature of our cubicles and other products makes them more challenging (and expensive) to ship than smaller items.  We strive to provide the most cost-effective shipping options for each individual order, a process that can take several days. To keep up with our own packaging costs, we charge a $25.00 fee per box of brooders shipped FedEx ground or air cargo.

Pick up in southeastern Pennsylvania is encouraged and free of charge. Delivery may be available depending on location and scheduling – please inquire.

Outside the United States:

Rearing cubicles are not available for purchase in the European Union, but we would be happy to provide contact information for reputable dealers in the UK and mainland Europe.  For all other locations please contact us.  

All customs fees, taxes, brokerage fees, and any other import fees are not included in the item price or shipping cost. These charges are the buyer's responsibility. Buyers can check with their country's customs office to determine what these additional costs will be prior to purchase. These charges are determined by each country and are usually based on the customs value. We will list the customs value as the exact amount paid by the buyer for the item(s) only. The customs value will not include shipping costs.

Returns

Prior approval is required before any purchase may be returned.  Authorized returns must be shipped back to us in the original box within 30 days of delivery. There is a 10% restocking charge on all purchases. Used products, including cubicles and all parts, cannot be returned for biosecurity reasons.  Refunds are not issued until the products are received and restocked.

Shipping charges are non-refundable unless there was an error on our end.